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Tuesday, November 8, 2011

The file NTKRNLPA.exe is open or is in use by another application (SERVICE PACK 3 SETUP ERROR)

The file NTKRNLPA.exe is open or is in use by another application (SERVICE PACK 3 SETUP ERROR)

run Process Explorer v15.05 from and end NTKRNLPA.exe.
restart PC.

if it doesnt work

Ran TDSS killer from Kaperski and found a rootkit on boot partition, removed , rebooted and install SP3 again

Thursday, November 3, 2011

Captcha Image not shown IE8

Internet Explorer users, do this first (IE, pre-8, should NOT be used: to many 'broken' security aspects):

Tools> Internet options> Security> tick the "Internet" icon> Security level box> set slider to "Medium high"> OK out.

Go to the site needing approval & copy the URL from address bar, then:
Tools> Internet Options> Privacy> Sites> paste that URL into top line> Allow> OK> OK.

The "Pop-up Blocker" may also need to be modified to accommodate the site.
Tools> Internet Options> Pop up blocker heading> Settings> repeat URL pasting into the slot> Close> OK.

General cookie settings should be:

Tools> Internet Options> Privacy> Advanced: tick "Override..."; Allow 1st party cookies;
Allow session Cookies
BLOCK 3rd Party cookies> OK> OK.

cant install updates windows XP - The website has encountered a problem and cannot display the page you are trying to view

The options provided below might help you solve the problem.

Suggestion 1: Restore two registry branches.

Let's repair the following two registry keys:


1. Click "Start", click "Run", type: "Inf" (without quotations) and press "Enter". A folder will open.
2. Locate the file "au.inf", (you can type au to locate the file), right click it and choose "Install".
Note: The file extension ".inf" may be hidden; we may only see the file named "au".

3. The setup process will try to restore the registry branches automatically. However, you may not receive any notification. If some files cannot be located automatically, we will be prompted to select the installation source. Please click "browse", and go to this location:

If this folder is unavailable, please choose the folder "C:\Windows\System32".
4. Please restart the computer.
Now try Update to see if the issue has been resolved.

Your CD drive or DVD drive is missing or is not recognized by Windows

Type regedit,

In the navigation pane, locate and then click the following registry subkey:
In the right pane, click UpperFilters.
click Delete.
In the right pane, click LowerFilters.
click Delete.
Exit Registry Editor.
Restart the computer.

Office 2010 -download links

Microsoft Office 2010 version 14 is the newest and latest version of interrelated Office productivity software applications, suites, servers and services for Windows operating system. Office 2010 was finalized (RTM) on April 16, 2000, and was officially released to business customers on May 12, 2010, and retail consumers on June 15, 2010. It has the build version number of 14.0.4763.1000.

The setup installers of Office 2010 had first been released to privileged MSDN, TechNet and volume licensing customers, and almost simultaneously, the Office 2010 volume ISO, which allows installation of any Office 2010 individual apps or suites, have since leaked for free download. With general availability, Microsoft has also made available official direct download links for Office 2010 from Microsoft’s hosted servers.
Note that most of the Office 2010 direct download links are hosted on Digital River, an authorized distributor of Microsoft products. The downloads from the server is as good as downloads from Microsoft’s own server, untouched, unmodified, unchanged, genuine, safe and legal. However, as it’s not in ISO image format, thus the MD5, SHA1 and CRC file hash checksums are different between the executable and ISO image.
Microsoft also publishes the trial version of Office 2010 suite products at, which allows free usage for 60 days. A free product key will be given, and user is required to activate the trial version of Office 2010 within the first 30 days after the installation to utilize the full functionality of the Office 2010. The 60 days trial period will begin only after Office 2010 is activated

Contains Office Home and Student 2010, Office Home and Business 2010 and Office Professional 2010. The suite edition that corresponding to the product key type will be activated after installed.

**For troubleshooting purposes only**

Windows 7 Installers with integrated SP1

Microsoft has finally and officially release the update packages of Windows 7 SP1 and Windows Server 2008 R2 for public download. Released as KB976932, the actual build of the first service pack has been compiled on November 19, 2010 (based on version number of 7601.17514.101119-1850), and has leaked months ago, although it was only first officially available for OEM partners, MSDN and TechNet subscribers last week.

Released as KB976932, The SP1 for Windows 7 and Windows Server 2008 R2 is actually the same update package, though the setup installer is different for 32-bit (x86) and 64-bit (x64) editions. Users can allow Windows Update to roll out the SP1 for automatic upgrade, or manually download the SP1 from Microsoft Download Center for immediate update.
Microsoft has recommended end-users to turn on Automatic Updates so that Windows Update can offer a smaller and more appropriate downloads. If you insist on installing with SP1 update package from Microsoft Download Center, Microsoft publishes KB2505743 which details some suggestions to improve experience when installing Windows 7 SP1 from the Microsoft Download Center Web site.
Download Windows 7 SP1 and Windows Server 2008 R2 SP1 (Official Direct Download Links)
Microsoft Download Center URL: (WGA Genuine Windows validation required)

**Windows 7 Installers with integrated SP1**

Windows 7 Home Premium x64 SP1 -
Windows 7 Professional x86 SP1 -
Windows 7 Professional x64 SP1 -
Windows 7 Ultimate x86 SP1 -
Windows 7 Ultimate x64 SP1 -

**For troubleshooting purposes only**

Blank Activation Page XP - desktop background only

**this issue is cause by a corrupted Internet explorer, we need to uninstall IE.

boot to safe mode with command prompt
try to type the %windir%\ie8\spuninst\spuninst.exe
restart PC,
if uninstalling the IE8 did not fix the issue, download IE8 from another computer and install it again in safe mode this would fix the issue.

When you try to install Windows XP Service Pack, you receive the error message "Access is denied" or "Service Pack installation did not complete"

  1. Download and then install the Subinacl.exe file. To do this, visit the following Microsoft Web site: (
  2. Start Notepad.
  3. Copy and then paste the following text into Notepad.
    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
    Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.
  4. Save this Notepad file as Reset.cmd.
  5. Double-click the Reset.cmd file to run the script.

    Note This script file may take a long time to run. You must run this script as an administrator.
  6. Install Windows XP SP3.


REBOOT loop, cant login to safe mode

**cant login to safe mode.

- After BIOS screen, hit F8 for the windows boot menu.
- Select the "repair" option (it is first on the list)
- Open a command prompt.
- Rename the following files:

C:\windows\winsxs\pending.xml to C:\windows\winsxs\pending.old.xml
C:\windows\winsxs\cleanup.xml to C:\windows\winsxs\cleanup.old.xml

restart PC

Wednesday, November 2, 2011

Error 80070026 - cant install updates


Windows update failed to install with error code 80070026.

This issue can occur if one of the following factors is true:
1. Corrupted Windows Update temporary folder.
2. A Windows Update component is not working.
3. A system file is not working.

We can refer to the following steps to test our issue.
Suggestions 1: Rename the Windows Update temporary folders:


1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:

net stop wuauserv
net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
net start CryptSvc
net start wuauserv

3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.

4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".

5. You will see a DOS-like window processing.

Error 2103 NETFLIX (Internet Explorer)

error 2103 NETFLIX (internet explorer)

Uninstall Silverlight
(you can use this link if the regular uninstall in the control panel wont work
reset browser
Reinstall Silverlight

Open Internet Options
add in the trusted site and uncheck require server verification
relauch IE and it should fix the issue.

Tuesday, November 1, 2011

XP - Unmountable Boot Volume

 XP - Unmountable Boot Volume

boot from the  reinstallation disc

open recovery console

When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
 At the command prompt, type chkdsk /r , and then press ENTER.
At the command prompt, type exit , and then press ENTER to restart your computer.

This takes a bit longer, but the system should boot back into Windows.
If the above process fails to restore the system
repeat the steps by opening recovery console
then  use fixboot command instead of the chkdsk /r command.

Windows Update error 8000FFFF

To resolve Windows Update error 8000FFFF, try the following steps:
1) Launch REGEDIT

2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:


3) Providing they do exist, back up the Components key, then delete the three above values.
4) Restart the computer, and Windows Update should now be working fine.

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